Payment and Cancellation Policies
Communiqué Kaleidoscope, Inc. invoices exclusively via e-mail. Under no circumstances are we able or willing to send hard-copy invoices. All invoices must be paid, in full, within 15 days from the date the e-mail was sent. Unpaid invoices may result in temporary suspension of your account. A re-activation fee of $10 will be charged on any account that is temporarily suspended for non-payment, to cover the cost of re-activating the account. A re-instatement fee of $25 will be charged on any account that is terminated for any reason, to cover the cost of re-instating the account. There is a $35 fee for any check returned to us for non-sufficient funds, or for any stopped payment.
For accounts wishing to pay via credit card, a credit card authorization form is required to be placed on file with Communiqué Kaleidoscope, Inc. This form will be sent within 15 days of account activation. The form is sent in Adobe PDF format, via e-mail. We would be happy to fax a copy of the form at your request. The credit card authorization form must contain the signature of the credit card holder. We will automatically debit your credit card for the proper amount each billing cycle. A receipt for the charge is automatically generated, via e-mail, each time your card is charged. A receipt will only be received if the e-mail address indicated on the credit card authorization form is valid.
Account cancellations must be made in writing, and must contain the signature of the account owner, the domain name for the account being cancelled, and a brief statement that specifically requests that your account be removed from our servers. This information may be submitted in the form of a letter, or you may fill out and submit the cancellation request form. E-mail or telephone cancellation requests cannot be honored. Account cancellations may be faxed to
888-307-7807 (+1 480-998-1943 if outside the United States)
or sent via postal mail to:
Communiqué Kaleidoscope, Inc.
1107 Fair Oaks Ave, Ste. 308
South Pasadena, CA 91030-3311
When you cancel your account, you will receive a refund equal to any unused portion of your service for which you have pre-paid. You will not receive a refund for time that your account resided on our servers, unless your cancellation is made within the first 30 days of the account sign-up. Setup fees, when applicable, are non-refundable.
We reserve the right to change our hosting plans, prices, features, and resource limits at any time without prior notice. For clients with a shared hosting plan, any change will be effective beginning with the following payment cycle. For clients with contracts, the change will be effective when a new contract is signed, at the time the current contract expires. Clients have 2 weeks from the date they are invoiced under the new terms, to request an account review, cancel their account, or choose another hosting plan that better suits their current hosting needs.
You are obligated to pay for your account even if you do not use it. Because we have provided you with usernames, passwords, DNS entries, and an IP address, you have the ability to use your account. The fact that you do not do so is not relevant - you are still obligated to pay for the account. Even an unused account uses valuable system resources that could be used for other clients.
If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. We apply a $35.00 collection fee to cover our costs in attempting to collect your debt. If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collections agency or attorney) for further action. We also reserve the right to report your unpaid balance to credit reporting agencies as well as ISP/web host information services.